Frequently Asked Questions
Everything you need to know about keeping your kicks fresh.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy for protection products?
We offer a 30-day return policy on all unused and unopened products. Due to the nature of our cleaning solutions and aerosols, we cannot accept returns on items that have been opened or tested.
Are Crep Protect sprays safe for all materials?
Yes, our signature protection spray is safe for use on suede, nubuck, canvas, and leather. We recommend testing a small, inconspicuous area first to ensure colorfastness.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How do I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.